User Data Deletion Instructions

1. Delete your account and all your data

1. In Manaliza, choosing Delete my account in the profile menu at the top right brings you to this page. You can also go straight to the next step.
2. Send an email with the subject "Delete my account" to info@manaliza.com from the email address registered to your account. If you write from a different address, we will get back to you to verify that you own the account.
3. If you have an active paid subscription, we cancel it as part of the deletion. If you prefer, you can cancel it yourself first under Plan & usage → Manage subscription.
4. If you own a team, we will agree with you on what happens to the team and its content (deleting it, or letting members download the content first).
5. We delete your account and data within 30 days at the latest and let you know by email when it is done.

2. What is deleted

• Your account details (your email address and preferences) and all your device sessions.
• The content you uploaded and created: media files, logos, broadcast recordings, Shorts clips, notes, boards and cards, broadcast plans, bulletins and SEO analyses.
• The details and access tokens of your connected platform accounts; the streaming addresses and stream keys you added.
• Your team memberships and the invitations you sent.
• Your credit balance and plan allowances. Refund rules for remaining credits and unused subscription time are in our Cancellation & Refund Policy.

3. What may remain

• Legal records: payment and invoice records that we must keep by law are kept for the required period. Stripe also keeps its own records under its own rules.
• Your posts on platforms: content you published on platforms such as YouTube, TikTok or Facebook stays on that platform; to delete it you need to remove it there.
• Team content: content you created in another person's team workspace is that team's content and may stay in the team until the team owner deletes it.
• Backups: copies of deleted data in security backups are deleted in the normal backup cycle.

4. Disconnect a single platform

If you only want to remove a platform's access without deleting your account:

• In Manaliza: go to Settings → Integrations and press Disconnect next to the account. The access tokens are deleted immediately; for YouTube, our access at Google is also revoked.
• Google (YouTube, Google Calendar): remove Manaliza Pro on the Google Account permissions page.
• Facebook and Instagram: remove Manaliza Pro in the "Apps and websites" section of your account settings (on Instagram, "Website permissions").
• Threads, TikTok and LinkedIn: remove Manaliza Pro in the connected apps or app permissions section of your account settings.

Disconnecting does not delete content you have already published on that platform.

5. Facebook, Instagram and Threads data deletion requests

When you remove Manaliza Pro from your Facebook, Instagram or Threads account and send a data deletion request, Meta forwards the request to us. After verifying the request, we immediately delete the connection records, access tokens and pending account selections for that account. If you only remove the app's permissions, we also disconnect the account and delete the tokens.

Meta shows you a confirmation code and a link to this page. When you open the link, the status of your request appears at the top of the page. If your code cannot be verified or you run into a problem, send the code to info@manaliza.com.

6. Other requests

To get a copy of your data, to have only a specific item (for example a broadcast recording) deleted from our servers, or to exercise another right under KVKK, write to info@manaliza.com from the email address registered to your account. We answer within 30 days at the latest. Details are in our KVKK Notice.

7. When is data deleted?

The service's own retention periods (for example broadcast media being deleted when the broadcast ends, and Shorts files after 7 days) are in our Privacy Policy.