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Legal

Cancellation & Refund Policy

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This page explains the trial, cancellation and refund rules for paid plans and how credit purchases work. General payment rules are in our Terms of Service.

In short

  • Every paid plan starts with a 30-day free trial, once per account. If you cancel before the trial ends, you pay nothing.
  • You can cancel your subscription at any time under Plan & usage → Manage subscription; your plan stays active until the end of the period you paid for.
  • Partially used periods are not refunded, except where the law requires it.
  • Credits you buy do not expire; used credits are not refunded.
  • For refund requests or payment problems, write to info@manaliza.com.

1. 30-day free trial

  • Every paid plan (monthly or yearly) starts with a 30-day free trial, once per account.
  • Your card is collected on the checkout page, but you are not charged during the trial.
  • If you cancel before the trial ends, you are not charged anything.
  • If you do not cancel, the price of the first period of the plan you chose is charged automatically when the trial ends, and the subscription renews until you cancel.

2. Cancel your subscription

  1. In Manaliza, open Plan & usage from the profile menu at the top right.
  2. Press Manage subscription; your subscription management page (Stripe) opens.
  3. Cancel the subscription. The cancellation takes effect at the end of the current period.

After you cancel:

  • You keep using your plan until the end of the period you paid for; then you return to the Free plan.
  • At the end of the period, that period's unused monthly plan credits expire. Credits you bought stay in your account.
  • If you change your mind, you can turn renewal back on under Manage subscription before the period ends.

3. Refunds

  • Partially used periods: there is no refund for the unused part of a monthly or yearly period. If you cancel a yearly plan mid-period, the remaining months are not refunded either; your plan stays active until the end of the period.
  • Downgrades: a move to a lower plan takes effect at the next renewal; the difference is not refunded.
  • Incorrect charges: if the same payment was taken twice, or you were charged for a period in which you could not use the service because of a technical error, write to us; we will review it and refund the amount we find justified.
  • Legal rights: your rights under consumer law that cannot be limited by contract are reserved.

4. Credits

  • Credits are used for SEO and video processing (1 processed minute = 1 credit).
  • Plan credits: the monthly credits that come with your plan are renewed each period; any unused part does not roll over to the next period and cannot be exchanged for cash. On yearly plans, the monthly credits are granted every month.
  • One-time credit purchases: 20 credits per $1. Credits you buy do not expire and stay in your account even if your subscription ends.
  • Used credits are not refunded. If you have a request about a credit purchase you have not used at all, you can write to us; we will consider it within the framework of your legal rights.
  • Automatic refunds: if a Shorts job cannot be completed, or fewer clips are produced than requested, the allowance for the clips not delivered is automatically returned to your account.

5. How to request a refund

  1. Write to info@manaliza.com from the email address registered to your account.
  2. Include the date and amount of the payment and the reason for the request.
  3. We will review your request and tell you the result by email. Approved refunds are made through Stripe to the card or method used for the payment and in the same currency; depending on your bank, it may take a few business days to appear.

6. Account deletion

When you ask us to delete your account, we also cancel your active subscription. The rules above apply to the remaining period and to the credits in your account. The steps are on the Data Deletion page.