Legal
Contact
Do you have a question, a suggestion or a request? You can reach us by email; we have one address for every topic.
In short
- For every topic, including support, payments, privacy, KVKK and data deletion: info@manaliza.com.
- For requests about your account, writing from the email address registered to your account helps us help you faster.
- Never share your sign-in code or stream keys; our team will not ask you for them.
1. Email
2. What you can write to us about
| Topic | What to include |
|---|---|
| Support | Problems with sign-in, live streaming, Shorts, SEO, the Editor's Desk or connected accounts. |
| Payments and subscriptions | Plans, trial, cancellation, invoices and refund requests. Rules: Cancellation & Refunds. |
| Privacy and KVKK | Access to, correction or deletion of your data and your other rights. Information: Privacy Policy, KVKK Notice. |
| Account and data deletion | An email with the subject "Delete my account". Steps: Data Deletion. |
| Rights infringement notices | If you believe your content is being used without permission: a link to the content and information showing you hold the rights. |
| Security | If you found a security vulnerability, the details; we ask you not to disclose it publicly until we have fixed it. |
| Platform reviews and partnerships | Review teams of platforms such as Google, Meta and TikTok, and partnership proposals. |
3. For faster help
- Write from the email address registered to your account.
- Tell us what you were trying to do, what happened and roughly when; add a screenshot if you have one.
- If it is about a broadcast or a job, include its title or link.
- Do not put your sign-in code, session details or stream keys in the email.